Resource
Resource
At FARO CNC, we don’t see the sale of a machine as the end of the line, but as the beginning of a lasting partnership. This section is your dedicated resource hub to keep your machines performing at their peak and to help you unlock their full potential.
To provide you with even faster and more effective support, especially for software-related issues, our team uses TeamViewer QuickSupport for immediate and secure remote assistance.
Please use the forms below to submit your requests. Our team of specialists is at your complete disposal.
Support Ticket
Technical Support — Ticket First, Faster Resolution
To ensure faster and more effective responses, all assistance requests must start with opening a support ticket. Each ticket is triaged by our service team and routed to the most qualified technician for the specific issue, with full visibility of status and progress through to closure.
To accelerate diagnosis, please include as much detail as possible: machine model and serial number, software/firmware version, problem description and any error messages, and the steps to reproduce.
Video Tutorial
Request a Video Tutorial
Some procedures are already available and can be delivered promptly. For non-standard procedures, however, video production may require additional lead time and is subject to internal team availability. After submitting your request, you will receive an acknowledgement and an estimated delivery time directly within the ticket.
Pigreco Update
Request a Software Update
To expedite verification, please include the following (required) in the form:
Current version in use (e.g., Pigreco version 25/5/2025).
System/environment details: operating system (Windows 10/11, 32-/64-bit).
